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Order Issues

Why does my PayPal order appear as pending? How can I cancel my PayPal pending order?

PayPal orders using an e-check method of payment will appear as pending. E-check payments are not directly linked to your PayPal account. PayPal must go to your bank to request the funds; therefore, it will take longer.

Contact your bank to verify this case or we can help to cancel your order only when the status turned to completed.

Can I cancel my order?

Yes, you can.

If you haven't received the shipping notification, you can cancel this order under "My Orders". Or you can contact our Customer Service for assistance.

Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.We will not be responsible if the order has other problems due to refusal.

Where is my order?

Please check the Shipping Info page. You will find more information.

Why I didn’t get an email about my order being shipped?

After placing your order, we may need 2-4 business days to  process your order.

This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.

We will inform you with an email after shipment or if there is any delay.

Please make sure you login the right email account and please check your mailbox spam folder as well.

If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Service.

Can I change/modify my shipping address/sizes?

Yes, you can. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Please contact our Customer Service. Please note that we can help you modify your order BEFORE shipment.
Once your package shipped, we will not be able to change anything.